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FAQ's

What is 925 Sterling Silver?

925 Sterling Silver is an alloy of silver mixed with a small amount of another metal for durability. In its pure state, silver is too soft to be used for jewellery.

It is 92.5% pure silver mixed with 7.5% of another metal, usually copper which strengthens the silver.

Is all your jewellery made from 925 Sterling Silver?

All SilverTwig jewellery is made from 925 Sterling Silver and every piece bears the 925 hallmark stamp which guarantees the silver content.

Do you offer free delivery?

Delivery is free within Singapore for orders over $60. Orders under $60 are charged a flat shipping rate of $5.

Do you ship internationally?

We’re happy to accept international orders, a flat shipping rate of SGD$12 will apply.

The recipient is responsible for all duties or taxes applicable in the destination country. International orders are sent by Singapore Registered Post and will require a signature on delivery. We are unable to deliver to P.O. boxes.

We will send you an email when the package has been shipped.

How can I work out my ring size?

You could ask a jeweller to measure a ring of yours, or visit http://ringsizes.co/sizingtool.pdf

The item I want is out of stock, can I order it?

We’re unable to take orders for out of stock items.

I like the pendant but want a different chain, is that possible?

We’ll do our best to help, please contact us with details at info@silvertwigjewellery.com

Can my order be gift wrapped?

All our jewellery comes in an attractive SilverTwig gift bag.

How can I pay for my order?

Payment can be made at checkout via PayPal or major credit cards.